The International Standard Book Number, or ISBN, is a unique commercial book identifier. The ISBN system is based on the 9-digit Standard Book Numbering (SBN) code created in the United Kingdom in 1966 by the booksellers and stationers W.H. Smith and others. The 10-digit International Standard Book Number (ISBN) format was developed by the International Organization for Standardization and published as an international standard, ISO 2108, in 1970. (However, 9-digit SBN codes continued in use in the UK until 1974.) ISO TC 46/SC 9 is now responsible for the standard.

If you want to convert a 10-digit ISBN to the new 13-digit format please follow this link to our distributers website http://www.nbninternational.com/?event=nav.downloads.download.27

The Dewey Decimal Classification (DDC, also called the Dewey Decimal System) is a proprietary system of library classification developed by Melvil Dewey in 1876, and has since then been greatly modified and expanded through twenty-two major revisions, the most recent in 2004. The DDC attempts to organize all knowledge into ten main classes. The ten main classes are then further subdivided. Each main class has ten divisions, and each division has ten sections. Hence the system can be summarized in 10 main classes, 100 divisions and 1000 sections. DDC's advantage in choosing decimals for its categories allows it to be both purely numerical and infinitely hierarchical.

For standard deliveries to our UK and Overseas customers, postage and packing charges will be applied at £3.00 for the first book plus £1 for each subsequent book, up to a maximum of £10. P&P is FREE for all orders over £250.

We endeavour to dispatch all in-stock items within 1-2 days of receiving orders.
We guarantee delivery of all in-stock items within 7 working days.
Please allow 28 days for delivery of out-of-stock items, subject to availability.

These estimates are based on information from our distributors and cannot be guaranteed by Trotman Publishing.

Items on one order are sent to the same delivery address.

Your is debited at the time of processing the purchase by Secure Trading.

After reviewing order details in the shopping cart, you may opt to proceed to payment. If this is the case, you will be conveyed to a Secure Trading secure site. After entering your credit card details into this screen, you receive a message from Secure Trading as to the success or failure of your transaction and you are then conveyed back to the Trotman Publishing site.

Trotman Publishing does not have access to customer card details at any time.

Refunds will be transacted by Secure Trading on behalf of Trotman Publishing

Data is encrypted for the customer's safety. Trotman Publishing cannot be held responsible for a security failure originating with Secure Trading or other suppliers.

You may cancel your order, in part or in whole, within 30 days of its dispatch (or within eight working days of receiving the goods) by contacting us on 0870 900 2665 Monday to Friday, 9.30am - 5.00pm (GMT). If your order has already been shipped, please refer to 'How do I return my order or get a refund?'

In the event of an order not being fulfilled due to the title being out of stock, an email will be sent advising when you can expect to receive your order.

In the event of an order not being fulfilled due to the title not being published yet, an email will be sent advising when you should expect to receive your purchase.

In the unlikely event that you wish to return your product we do accept returns and offer refunds under the following conditions.

Returns are accepted within the 30-day guarantee period (beginning on the date on the dispatch form) or within 8 working days of receiving goods. Customers returning goods are advised to use registered post or recorded delivery, as Trotman Publishing cannot issue refunds for returned items lost in transit.

Please do the following:
. Make a note for your reference of the order number and item number/ISBN(s) given on the confirmation email
. Contact our Customer Service Hotline on 0870 900 2665 where they will advise you where to return your item
. Where possible, return the item(s) with the original despatch note and in the original packaging.

Please note that Trotman Publishing will not refund returns postage and packing charges except in the demonstrable event that the customer has received an unordered item, an item damaged in transit, or a faulty item.

Refunds are normally processed within a week of receipt of the returned item or within 30 days of cancellation. Where refunds are requested, the Customer Services Manager will search the customer's order record to prevent instances of fraudulent requests.

We will do our best to provide replacement copies of undelivered or returned items when requested, but Trotman's only obligation will be to refund purchase costs.

The refunds terms and conditions do not affect the customer's statutory rights.

OrderMaster is the dedicated online ordering system for schools, Local Education Authorities and careers professionals. It saves time and energy when ordering your careers and education resources, letting you search, browse and order from Trotman Directory's list of over 700 careers, education and university entry products quickly and easily. If you are not ordering books for a school, Local Education Authority or careers company please use the Trotman bookshop to order your books.

If you would like to be sent a hard copy of the Trotman Directory and full stock list of products, please email orders@trotman.co.uk with your request.